In this workshop, you will learn practical approaches to designing differentiated services and products that are less price-driven. Learn more about Customer experience and customer service—are they the same? What is a great Product? How do we evaluate and prioritize for the customer and the organization? What is a customer journey map? Service Blueprint? Service Design? Differentiating products—is it easy?
Come and learn more about this topic.
PRESENTER: Diego Payan, SCORE Pinellas County
REGISTER HERE FOR LIVE IN PERSON WORKSHOP: Customer Experience and Service (In Person) | SCORE
REGISTER HERE FOR LIVE VIRTUAL WEBINAR: Customer Experience and Service (Virtual-Zoom) | SCORE