
Client Success/Sales Support Specialist
Position: Client Success/Sales Support Specialist
Employment Type: Full Time
Location: St. Petersburg
Industry: Information Technology and Services
Who we are:
Smart Choice Communications (SCC) is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SCC has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. Smart Choice Communications is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.
What you’ll be doing:
Smart Choice Communications is seeking an organized, efficient, and emotionally intelligent Client Success/Sales Support Specialist to join our growing team. In this role, the successful candidate will improve client retention by cultivating client relationships, meeting client operational needs, and providing support to the sales and pricing teams. This is a great opportunity for a recent college graduate looking to get into Sales/Account Management/Client Success.
You will be responsible for…
- Providing support to the Chief Revenue Officer, Sales and Client Success departments
- Working closely with sales teams - sitting in on sales calls, taking notes, and coordinating business appointments.
- Preparing sales quotes; assist in obtaining pricing from carriers.
- Developing a deep expertise in our products and technology.
- Managing the Client Success call and email distribution queues; creating tickets for each request, managing ticket statuses, and ensuring service level agreements (SLA’s) are met.
- Serving as the primary point of contact for our clients and becoming a true partner in helping them achieve their goals.
- Improving client retention by providing support to clients via phone, email, virtual or in-person meetings.
- Performing outreach to existing clients to engage them in relevant industry content, upselling, and conducting account renewals.
- Creating documentation for Client Success processes and procedures; developing standardized department templates.
- Working collaboratively across internal product and engineering teams to translate clients’ feedback into improvements to our product.
- Managing assigned list of SCC accounts.
- Performing other duties as assigned.
What skills & experience you’ll bring...
- BS/BA degree; or a combination of education and relevant work experience.
- 1-2 years of experience in sales, operations, account management, or similar functions.
- Ability to work independently and self-motivated.
- Team player who understands the need to work collaboratively across departments.
- Strong communication and interpersonal skills, with a dedication to customer satisfaction.
- Excellent time management and organizational skills, with the ability to multitask and prioritize.
- Proficiency in MS Office (MS Teams and Excel)
What we offer...
Competitive salary
Paid Time Off
Medical, dental, vision and life insurance
Flexible spending accounts
Gym membership reimbursement
Employer-matched 401(k) plan
Exciting company events
Flexible work environment
Want to apply? Get in touch today.
E-mail your resume and salary requirements to HR@SmartChoiceus.com.
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Additional Info
Job Type : Full-Time
Preferred Qualifications : BS/BA degree; or a combination of education and relevant work experience.
1-2 years of experience in sales, operations, account management, or similar functions.
Ability to work independently and self-motivated.
Team player who understands the need to work collaboratively across departments.
Strong communication and interpersonal skills, with a dedication to customer satisfaction.
Excellent time management and organizational skills, with the ability to multitask and prioritize.
Proficiency in MS Office (MS Teams and Excel)
Job Benefits : Competitive salary
Paid Time Off
Medical, dental, vision and life insurance
Flexible spending accounts
Gym membership reimbursement
Employer-matched 401(k) plan
Exciting company events
Flexible work environment
Needed Availability/Scheduling : Monday through Friday,
Preferred Experience : 1-2 years of experience in sales, operations, account management, or similar functions.
Type of Location : One location
The Location(s) (N/A if not applicable) : N/A
Pay/Salary : TBD
Employer contact information : HR@SmartChoiceus.com
COVID-19 mask requirement? : No, we do not require employees to wear a face mask.
COVID-19 vaccine requirement? : No vaccine required